bk664 Privacy Policy — Your Information Is Our Responsibility
How your personal information is collected, used, and kept secure — bk664's complete privacy policy is described in detail here.
Introduction and Purpose
bk664 is a safe and reliable online gaming platform for players in Bangladesh. We believe that keeping your personal information secure is one of our primary responsibilities. This Privacy Policy ("Policy") describes how bk664 collects your personal information, how it is used, under what circumstances it may be shared with third parties, and how you can maintain control over your own information.
By creating an account on our platform, using our services, or browsing our website, you consent to the terms of this Privacy Policy. This Policy may be updated from time to time and the latest version will always be available on this page. We therefore advise you to visit this page regularly.
This Privacy Policy applies only to bk664's own platform and services. bk664 is not responsible for the privacy practices of third-party websites or services.
What Information We Collect
bk664 collects only the information necessary to provide our services smoothly. The categories of information collected are described in detail below.
Personal Identity Information
- Full name and date of birth
- Email address
- National ID card or passport number (for verification)
- Username and password (in encrypted form)
Financial and Transaction Information
- bKash, Nagad, or Rocket mobile number
- Deposit and withdrawal history
- Transaction amounts and dates
- Preferred payment method
Technical and Browsing Information
- IP address and device type
- Browser version and operating system
- Login time and date
- Cookie and session data
Gaming Activity Information
- Gaming history and betting records
- Preferred game types
- Bonus and promotion usage information
- VIP tier and points balance
How Your Information Is Used
bk664 uses your collected information only for specific, clear, and lawful purposes. We never use your information for excessive or irrelevant purposes.
3.1 Account Management and Service Delivery
Your information is used to create and maintain your account, verify your identity, process deposits and withdrawals, and personalize your gaming experience.
3.2 Security and Fraud Prevention
Your technical information is analyzed to detect unauthorized transactions, prevent account hacking, and ensure the integrity of our platform. Your information is kept secure through SSL encryption and modern security measures.
3.3 Legal Compliance
Some of your information is retained to comply with applicable laws and regulations, carry out age verification (for users aged 21 and above only), and enforce responsible gaming policies.
3.4 Customer Service and Support
When our 24/7 Bengali live chat support team assists you, they use your account and transaction information to resolve issues quickly and effectively.
3.5 Service Improvement
Aggregate usage data is analyzed to improve the functionality of our platform, add new features, and customize services according to user preferences.
Information Sharing with Third Parties
bk664 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, some information may be shared in the limited circumstances described below.
Payment Processors
To complete transactions through bKash, Nagad, and Rocket, the relevant mobile number and transaction amount are shared with those service providers. This information is used solely for payment processing.
Game Software Providers
Game providers including Pragmatic Play, Spribe, JILI, and PG Soft may process a limited amount of data (such as session tokens) to operate their games. They do not have access to your identity information.
Legal Authorities
In response to legal claims or investigations, necessary information may be provided in accordance with lawful requests from relevant authorities. In such cases, legal obligations are our primary consideration.
Technology Service Providers
Selected third-party vendors for server hosting, security monitoring, and technical support may access limited information. They are contractually bound to uphold our privacy standards.
Cookies and Tracking Technologies
The bk664 website uses cookies and similar technologies to improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for operating the core functions of the website, such as maintaining your login session, storing security tokens, and completing payment processes. Without these cookies, the website will not function properly.
5.2 Functional Cookies
These cookies are used to remember your preferences (such as language settings and favorite games). They provide a more personalized experience on each of your visits.
5.3 Analytics Cookies
Aggregate browsing data is analyzed to understand which pages are visited most and where users encounter difficulties. This information is fully anonymized and used to improve the service.
You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some website features to stop working.
Data Security Measures
bk664 follows industry-standard technologies and practices to protect your information. Our security framework operates at the following levels.
Data Retention Period
bk664 retains your information only for as long as it is necessary or required to be kept under legal obligations.
Active Account Information
Retained for as long as your account remains active and will not be automatically deleted unless you request deletion.
Transaction Records
Financial transaction information is retained for the period required to meet legal and regulatory requirements.
Closed Account Information
Even after an account is closed, certain key information may be retained for a specified period to prevent fraud and meet legal obligations.
Log Files
Technical log files (IP addresses, session information) are automatically deleted within a set period after security review.
Your Data Rights
bk664 believes you should have full control over your own information. Your key rights are described below.
Right to Access Information
You may contact us at any time to find out what information we hold about you. We are obliged to provide that information within a reasonable time.
Right to Correct Information
If there is any inaccurate or incomplete information in your profile, you may request that it be corrected. We will make the necessary changes as soon as possible.
Right to Delete Information
You may request to close your account and delete your personal information. However, some information may need to be retained for a specified period due to legal obligations — in that case, we will notify you.
Right to Object to Processing
You may object to the use of your information for certain specific purposes (such as marketing communications). We will respect your request.
To exercise any of the above rights, contact us by email: [email protected] — or use the 24/7 Bengali live chat support.
Protection of Minors
bk664's services are for users aged 21 and above only. We do not intentionally collect any information from minors. Through the age verification process at registration, we ensure that only adults can use our platform.
If we become aware that we have unintentionally collected information from a minor, that information will be deleted immediately and the associated account will be closed. If you believe a minor has created an account on our platform, please contact us.
Policy Changes and Updates
bk664 reserves the right to revise this Privacy Policy from time to time. We will update this page before changes take effect, and for significant changes, a notification will be sent to your registered email.
By continuing to use our services after a policy change, you consent to the revised policy. We recommend that you visit this page regularly and stay updated on the latest version.
For more information or if you need assistance
If you have any questions about our privacy policy or wish to exercise your data rights, please contact our support team.